Store Policies

Virginia-Aromatics-page-policies

Shipping

Our Free Priority Shipping applies to Continental USA orders over $48.

Local orders can be picked up Porchside in Orange. Please note we are not allowing patrons to enter the studio. Complete your order online and we will let you know when it’s ready and coordinate your pickup window.

We do our best to ship orders within four business days. The global pandemic and ensuing events have interrupted our chain of supply for many ingredients, with delays in effect more than two years later. We deeply appreciate your patronage and patience. Read previous shipping updates.

Please note that when your order includes back-ordered or pre-order soap, the entire order is held until your soap is cured and ready to ship.

Additionally, please note that when extreme weather conditions are expected, including major storms, winter cold snaps, and summer heat waves, we may delay shipping to ensure the integrity of your order. We ship fluid products to AK only between mid-May to mid-September.

Missing or late package? Once the package leaves us, its progress is out of our hands. The Postal GPS is very good at pinpointing the delivery location of any Priority package, and before 2020, we’d never had a package be late or go missing. Just let us know. We’ll request a trace (keyword for getting some action) and if that doesn’t work, we’ll need to file a claim and give you a refund.


Ordering

The easiest way to order is right here on the website, comfortably wrapped in your jammies, with a goodly supply of chocolate close to hand. We also accept orders by phone. Follow this link to our Contact page. Virginia sales tax applies to Virginia orders.


Payments

Checkout with securely with your card or PayPal account, including Paypal Credit. Your card or PayPal record will show our llc name, Virginia Aromatics Limited Company. We neither have access to nor store your card number.


Privacy

We respect your right to privacy and use your information only to fulfill your order and keep in contact with you.

We send occasional emails to alert you to new products, announce events, or share promotions exclusively available to our email recipients. Any time you’d like to bail from the newsletter, no worries, just unsubscribe!

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.


We’re Not Doctors!

Due to the handmade nature of our products, slight variations in appearance will occur. The natural ingredients used in making our products have long anecdotal histories of use for healing, but the information provided on these pages has not been evaluated by the FDA and is not intended to diagnose, treat, cure, or prevent any disease.


Wholesale

Please note, while this page explains our Retail Store Policies, our Wholesale Store Policies apply to wholesale orders. You must be logged into your wholesale account to view policies and place orders.


Thank You!

A little bit of clear communication goes a long way. We try to cover all the bases and welcome your questions about anything you need addressed! Reach us by the information on our contact page.

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